Grab your phone and get ready to go--we're about to drop some balls and raise a multiplier! Playing Paplinko is as easy as can be, fans. Just tap anywhere in the drop zone at the top of the phone to drop a ball: you can also aim by dragging and releasing your finger.

If your ball lands successfully in a cup, you get points, experience points as well as whatever item is in the cup--including prizes and bonus boxes! The experience points will gain you levels and rewards. Landing in the cup also collects the entire score that each ball acquires by bouncing around the board! You get more points each time a ball hits a peg and double points for making a peg disappear! Your multiplier will increase your score even more, but watch out! The purple slime will reset your multiplier and the green slime will cut your score in half!

Prizes can be traded in for bonuses, and you can grab boxes full of puzzle pieces to figure out what Plink's been up to lately!

Paplinko has a couple of special pegs, fans, so let's give you a quick run through so you can get that multiplier as high as it can be!

Hit this peg to cause a chain reaction of explosions! You'll get points for every peg hit.

This peg is indestructible!

Your Paplinko balls are mysteriously attracted to this peg!

Broke? Hit this peg for coins!

This peg is so sharp it'll split your ball in two!

This peg increases your multiplier!

This peg captures your ball and holds it until you tap! Then it fires it off in a new direction!

Boop this peg to grab some additional points!

This peg gives you slime repellant, which is great news for your multiplier!

Instead of bouncing off this peg, balls pass through it to the other matching peg!

Did you purchase some coins that never arrived? Read on to find out how to request a refund! Unfortunately, we don't have the ability to offer consumables (i.e. coins, balls, grabs) so while we'll be happy to help you get your money back, we can't get you anything else!

iTunes Refund

To request a refund from iTunes, please follow these steps:

1. Visit http://reportaproblem.apple.com/ in your browser
2. Sign in with your Apple ID and password
3. Find the item that needs to be refunded, and click "report a problem" next to it.
4. Follow the menu prompts, and submit.

Amazon Refund

Please contact Amazon customer service to request a refund. You'll need to send them an e-mail--the link is below!

Amazon Support: http://www.amazon.com/gp/help/customer/display.html/?nodeId=200127470

Google Play

You can contact our Customer Support and request a refund, or you can contact Google Play Support.

Google Play Support: https://support.google.com/googleplay/answer/1050566?hl=en&ref_topic=3364671

Uh oh, did you complete an offer for free balls and haven't received anything? Just follow these steps to let our offer wall partners know that something's gone wrong!

1. Open Paplinko

2. Tap on the "Free Balls" button.

3. Scroll down to the bottom of the page.

4. Tap on the "Missing Balls?" link.

5. Fill out that form and submit it to Tapjoy's customer service. Ta-da!

If you're experiencing an issue of the game, we do not recommend uninstalling and reinstalling the game. All game progress will be reset if the game is uninstalled. If any issues arise with any of our games, please send our customer support any information you might have--details such as the type of phone you're using are very much appreciated--so we can research the issue.

If you do uninstall the game, there is unfortunately no way to get your game back due to privacy and technical restrictions. We apologize for any inconvenience. Similarly, if you purchase a new phone, we cannot transfer your previous phone's progress to your new device. We are aware that many of our users would appreciate this feature, and it is something we are exploring and hope to implement in the future. Again, we apologize for any inconvenience.